At Vrumarket, we take pride in delivering fresh and hygienic dairy & soya products to our customers in Sangli City. Since most of our products are perishable, returns are limited and allowed only under specific conditions.

1. Return Policy

• Due to the perishable nature of products (milk, curd, paneer, lassi, buttermilk, etc.), returns are not accepted once the order has been delivered.

• A return or replacement will only be considered if:

  • The product is damaged at the time of delivery.

  • The product is expired or spoiled upon arrival.

• Customers must raise a return request within 24 hours of delivery by contacting our support team.

2. Refund Policy

• If your return request is approved, a refund or replacement will be provided.

• Refunds will be processed to the original payment method within 7–10 working days.

• In case of Cash on Delivery (COD), refunds will be issued via bank transfer, UPI, or store credit.

• Shipping charges (if any) are non-refundable unless the issue was due to our error.

3. How to Raise a Return/Refund Request

• Contact our customer support within 24 hours of delivery at:
  📧 Email: support@vrumarket.com
  📞 Phone: +91-9970907005

• Provide the following details:

  • Order ID

  • Product details

  • Reason for return/refund

  • Photo or video proof of the issue

4. Non-Returnable/Non-Refundable Items

• Opened or partially used products.

• Orders where the delivery was delayed due to customer unavailability.

• Products returned without valid proof of damage/expiry.

5. Our Commitment

We aim to ensure 100% customer satisfaction. If you ever face any issue with our products or service, please reach out to us, and we’ll do our best to resolve it quickly.